At KoreanGlow, we take pride in delivering 100% original and quality skincare products. Your satisfaction is important to us. Please read our Refund and Returns Policy carefully before placing your order.
Returns Eligibility
We only accept returns under the following conditions:
- You received the wrong product
- The item arrived damaged or broken
- The product is defective or expired
To be eligible for a return:
- You must contact us within 24 hours of receiving your order
- The item must be unused, in its original packaging, and in the same condition you received it
Non-Returnable Items
We do not accept returns or refunds for:
- Opened or used products
- Products purchased during sales or promotions
- Items returned without original packaging
- Returns requested after 24 hours of delivery
Due to hygiene and safety concerns, we cannot accept returns for items that have been opened.
How to Request a Return or Refund
- Contact us within 24 hours of receiving your order
- Share your order number and photos of the damaged/wrong item
- Our team will review your request and confirm eligibility
- If approved, we’ll guide you through the return or exchange process
Exchanges
If a product is eligible for exchange, we will:
- Or issue store credit if the item is out of stock
- Replace it with the correct or undamaged item
Refunds (if applicable)
Refunds are issued only:
- In rare cases where we cannot replace a damaged/wrong item
- Or if we cancel your order before shipping
Refunds will be processed within 7–10 business days to your original payment method or via bank transfer.
Shipping Costs
- If the return is due to our error (wrong/damaged item), we will cover the return shipping costs.
- If the return is due to customer error, return shipping is the customer’s responsibility.
Need Help?
We’re here for you! If you have questions about your order, returns, or anything else:
📱 Phone No: +92-305-4174017
📧 Email: support@koreanglowbyahz@gmail.com
